From 6 November 2025, and following enforcement action, The Dental Insurance Partnership Ltd ('DIP') is no longer an authorised firm and its permission to carry on regulated activities has been cancelled by the FCA.
DIP failed to demonstrate to the FCA that it is fit and proper to carry out regulated activities. Our final decision notice sets out further details.Next steps for customersDIP sold insurance policies for dental and breast implants to clinics, dentists and individual consumers.If you purchased an insurance policy from DIP, you should contact the insurer that is named on your policy to:confirm the status of your policynotify the insurer of any new claims on your policycheck the status of any existing claims on your policy (including those already notified to DIP)arrange payment of any outstanding claimsC&C Insurance Company PCC Ltd, an overseas insurer based in the Seychelles, and not regulated by the FCA or the PRA, was the insurer for some of the products sold by DIP.If you are unhappy with the service that you receive from C&C Insurance Company PCC Ltd you can complain to them directly at complaints@cnc.sc. Complaints will be handled in line with the steps set out in the Seychelles Financial Services Authority’s Complaints Handling Guidelines.If you are not happy with the service provided by DIP, you have the right to complain and can do so directly to them. Usually, firms must respond to your complaint within 8 weeks. However, as DIP is no longer authorised this – and our other complaint handling rules – do not apply. If you don’t hear from them within 8 weeks, or are unhappy with their response, you may take your complaint to the Financial Ombudsman Service. For more information about making a complaint, refer to our How to complain guidance.C&C Insurance Company PCC LtdTelephone: +248 4303798Email: info@cnc.sc, complaints@cnc.sc & claims@cnc.scWebsite: www.cnc.scBackgroundFrom 20 March 2025, DIP agreed to stop carrying out any regulated activities. This meant DIP could not provide any services on behalf of an insurer, including selling new insurance policies, offering renewals, or providing any advice to new or existing consumers.